Practice Information

COVID-19 Policy

Your safety is paramount to us.

We have updated our safety and infection control policy in adherence to the Department of Health guidelines.

All patients are required to wear a mask, check-in using the QR code, and social distance whilst in the waiting room.

Please note that if you’re experiencing any symptoms like COVID-19, upon your arrival to the practice, please remain in your car and call the practice to let them know you have arrived. After a short triage process, the staff will inform you if you can enter the practice.

For current COVID-19 restrictions and guidelines in Victoria, please visit  https://www.dhhs.vic.gov.au/coronavirus

Privacy

Privacy and confidentiality of patients is observed at all times by the Doctors and staff, this is in accordance with the Royal Australian College of General Practice (RACGP) Standards and the relevant legislation.

Upon visiting or calling our practice, you will need to identify yourself to the Practice Staff. You may be asked details such as your Date of Birth, or your current home address. 
 

We take your confidentiality seriously. If there is a family member or close friend that you have allocated to speak on your behalf, you will be required to provide Mediclinic with a Medical Authority. This is solely to protect your privacy.

In addition to this, taking photos or video whilst in the practice is not allowed, this is to protect privacy of each individual that is in the clinic.

New Patient Policy

If you are a new patient, we kindly request you to please arrive 10 minutes before your appointment time to provide ample time to complete the registration form and other documentation.

New patients must attend Face to Face in line with Medicare Requirements.

No new patients on Weekends due to Telehealth Only.

After Hours Arrangements

Mediclinic employs an after hour locum service. This is a bulk billing service. They can be contacted on 132 660 for a home visit outside of the Practice hours.

Appointments

The Practice prefers to see patients by appointment only. No walk ins are available at this time. 
Urgent appointments can be arranged where necessary in accordance with the practice Triage policy.
Long consultations with the Doctor are available upon request. Please notify the reception staff if you require a long consultation.

Patients will be seen in appointment order to minimise waiting times, although emergencies and urgent matters take precedence.

We require 24 hours notice for any appointment cancellation or reschedule request. 

Billing & Fee Advice

We are a mixed billing practice; some consultations are Non-Medicare rebatable service items and some could incur out of pocket costs.

Bulk-billing is available at Mediclinic for children under 16 years of age and patients with valid Centrelink Concession cards, including Health Care cards and Pension cards (Medicare and concession cards must be presented at each consultation).

Bulk Billing

Pension Card Holders (must present card)

Healthcare Card Holders (must present card)

Patients 65 years or older

Patients 6 years or younger

SHIP (Sexual Health in Practice) patients

Direct Billing

Students with Student Insurance (must present Card)

Included: NIB, Allianz, BUPA, Medibank + AHM

 

Mixed Billing

Medicare Card Holders with none of the above

Standard Fee: $60

$39.10 reimbursed from Medicare

 

Extended Consult Fee: $95

$75.75 reimbursed from Medicare

All Private fees must be paid at the time of the consultation as we do not hold IOUs.

Patients with Medicare cards are eligible for a Medicare rebate. Electronic lodgment of the claim for the Medicare rebate can be processed at the time of payment. This will be directly deposited into the nominated bank account held by Medicare.

Please bring your Medicare card and/or any concession or health care cards, or Health Insurance Card (either NIB, BUPA. Medicare or Allianz) and a photo ID; upon your arrival, please ensure to present them to our reception staff.

Cancellation Policy

As a valued patient of Mediclinic, we acknowledged that your time is valuable and we endeavour to see you in timely manner. By the same token we kindly request that you please extend the same courtesy to us and to your fellow patients, by attending your appointment and arriving on time.

If you can no longer attend the appointment, please cancel or reschedule by calling (03) 9544-1555 (during clinic hours: Mondays to Fridays 9am -6pm)

 We require minimum 4 hours’ notice (excluding afterhours or weekends) for any appointment cancellation or reschedule request.

$40 fee may apply if you cancel less than 4 hours prior (excluding after hours or weekends) to your appointment or if you fail to attend your appointment or No show.

Recalls

On a daily basis abnormal results are recalled and patients are contacted to attend the clinic for review. We encourage all patients to follow up their investigation results, despite this recall policy. Patients are encouraged to make an appointment with their Doctor to discuss their test results.

Health Promotion

Health promotion is an important part of preventative medical care. Early detection and intervention is always best. Various brochures are available in our waiting room, so please help yourself to any of particular interest. Alternatively, speak to your Doctor.

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A Concession card to get cheaper medicines and some discounts if you get a payment from the Australian Government Services Australia.

WHO CAN GET A CARD

You may get a Health Care Card if you get specific payments or supplements from the Australian Government. You'll get it if you're on the maximum rate of Family Tax Benefit Part A. 

WHO NEEDS TO APPLY

You don't need to apply for a Health Care Card. If you're eligible, we'll post your card to you.

HOW TO MANGE YOUR CARD

Your options and obligations to hold a health Care Card

Complaints

Patients and visitors are encouraged to inform their Doctor, Practice staff or the Practice Manager if they are unhappy with any aspect of their visit to Mediclinic.

 

Complaint forms are available upon request.

Patients can also refer their grievances to:


Health Complaints Commissioner
570 Bourke Street , Melbourne Vic 3000
Tel:
1800 582 113

Or online at: https://hcc.vic.gov.au