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Practice Information

2022 Clinic Updates

1. Following changes in the Medicare Benefits Schedule, there are limited amount of Telephone consults available per day, per doctor. More information regarding the National Change can be found on the MBS Website.

2. Our Practice Policy is that our patients are seen Face to Face every 3 months. Telephone consults are only available to those that have been seen in our Practice in the past 3 months. Our Receptionists can confirm this for you, or you are welcome to review your visit history via MyGov.

3. All appointments for prescriptions must be made at least 1 week prior to the expiry, due to a high demand of appointments we are experiencing.
To best manage our schedule and ensure you don't miss out on taking medication, please book your next appointment before you leave the clinic.

Complaints or Feedback

Patients and visitors are encouraged to inform the Practice Manager if they are unhappy with any aspect of their visit to Mediclinic.

If you wish to make a complaint, you will be encouraged to complete a Complaint Form so we can look into your experience. Following submission of your complaint, please allow us a reasonable amount of time to review the information and investigate. If you have requested to be contacted and you have not heard from us within 1-2 weeks from the date of complaint, please ring and speak with the Manager.

 

If you wish to take your complaint further, the Health Complaints Commissioner information is below:


Health Complaints Commissioner
570 Bourke Street , Melbourne Vic 3000
Tel: 1800 582 113

Or online at: https://hcc.vic.gov.au